All products purchased from esense.com.pk can be exchanged within 14 days of purchase only if :

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 3 days of delivery by writing to help.esense@gmail.com or by calling at +92 325 6560669, in case you want to raise a dispute. At ESENSE, we look at each dispute on a case-by-case basis and try to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at help.esense@gmail.com, within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has been tampered.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

Refund:

• We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be availed online only.

Order Cancellation:

• You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
• ESENSE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.